About the Role
This role at SupportYourApp involves serving as a Customer Support Consultant, focusing on delivering high-quality assistance to clients in the tech sector through various communication channels. The position emphasizes building customer relationships and ensuring secure handling of sensitive data while contributing to a global team that supports SaaS, software, and hardware brands. As a remote opportunity tailored for native Norwegian speakers, it allows professionals to work flexibly from home while maintaining proficiency in English to collaborate internationally.
Key Responsibilities
- Provide exceptional customer support via phone calls, live chats, and email interactions to resolve inquiries efficiently.
- Foster long-term relationships with customers by understanding their needs and delivering personalized assistance.
- Stay updated on emerging tools, technologies, and best practices in customer service to enhance support quality.
- Manage sensitive customer information with strict adherence to security protocols and data protection standards.
- Develop a comprehensive knowledge of client products and services to meet key performance indicators (KPIs) effectively.
- Collaborate with developers and cross-functional teams to address technical issues and improve support processes.
- Apply innovative customer happiness strategies to elevate user satisfaction and loyalty in a multilingual environment.
Requirements
- Native proficiency in Norwegian combined with strong English communication skills at B2 level or above.
- At least six months of prior experience in a customer support position, preferably in tech or service industries.
- Proficiency in using CRM systems to track interactions, manage tickets, and analyze customer data.
- Strong analytical and research abilities to troubleshoot issues and provide accurate solutions.
- A positive, proactive, and responsible mindset suited for a dynamic, remote work setting.
- Access to a personal computer with at least 8GB of RAM and a reliable internet connection (50 Mbps download, 40 Mbps upload minimum).
Compensation & Benefits
- Flexible working hours that accommodate work-life balance and personal schedules.
- Fully remote collaboration, enabling professionals to work from anywhere with a stable setup.
- Compensation provided in USD, reflecting the company’s global operations.
- An inclusive, international environment that promotes multicultural teamwork and professional growth.
- Opportunities for self-development, including internal health policies and responsive leadership focused on long-term career advancement.
- A trust-based culture without time-tracking requirements, along with rewards for employee referrals.
- Balanced project workloads that prioritize personal time, with benefits varying based on engagement terms such as employment or independent contracting.
How to Apply
Interested candidates can apply directly via the Apply Now button above. Visit the original listing for full application details.
SupportYourApp, headquartered in Stavanger, Rogaland, Norway, has established itself as a prominent player in the Support-as-a-Service industry since 2010. The company partners with leading tech firms such as Mastercard, Calm, and MacPaw, operating across more than 30 countries and supporting customers in over 60 languages. This expansion of their talent bench aims to build a reservoir of skilled professionals ready to tackle upcoming projects in customer and technical support for SaaS, software, and hardware brands.
For those fluent in Norwegian and seeking remote opportunities, this Customer Support Consultant role presents a chance to engage with a diverse, global community. The emphasis on secure, world-class support aligns with the growing demand for multilingual experts in the tech support field. Professionals with CRM expertise and a knack for analytical problem-solving will find this position particularly appealing, as it offers pathways for continuous learning and collaboration with international specialists.
The remote nature of the job eliminates geographical barriers, making it accessible to native Norwegian speakers worldwide. While the core requirement is customer service experience, familiarity with technical support can provide a competitive edge. SupportYourApp’s commitment to equal treatment and non-discrimination ensures a fair hiring process, with clear terms outlined in any potential agreement.
In summary, this opportunity suits individuals passionate about customer happiness and technological innovation. By joining the talent pool, candidates position themselves for future projects that could involve cutting-edge tools and direct impact on major tech brands. The flexible, trust-oriented environment fosters professional development without the constraints of traditional office settings, ideal for proactive team players ready to contribute remotely.