iDenfy joins Primo Dialler to upgrade security with identity verification

The telecommunications company will resolve in-person authentication complexities with iDenfy’s full-stack verification service.

Kaunas, Lithuania (January 18, 2022) – iDenfy, the AI-based identity verification and fraud prevention tool provider, announced partnering with Primo Dialler, the UK-based telecommunications company specializing in contact center software. iDenfy’s automated ID document reading software will guarantee that only legitimate individuals can access Primo Dialler’s software.

Easy access and large amounts of data shared online inspired new scamming techniques. That’s why fraud has become a massive threat to customers and businesses, risking their reputations and revenue over potential data breaches. Recent developments in remote operations pushed organizations to look for more efficient digital security solutions. According to iDenfy, artificial intelligence and machine learning come in handy here.

Primo Dialler turned to AI-powered solutions to prevent risky customers and spot their fraudulent attempts to pass the onboarding process faster. They chose iDenfy’s remote biometric identity verification solution. According to the telecommunications business, collaborating with those who share the highest Know Your Customer (KYC) security standards was one of the top priorities. iDenfy fulfilled Primo Dialler’s expectations due to the feature-rich options and excellent user experience offerings.

The increasing verification volumes and the need for a more efficient remote sign-up process led Primo Dialler to partner with iDenfy. Primo Dialler specializes in contact center software. With an in-house development team and 24/7 support, the telecommunications business aims to help call centers increase conversions by up to 300% while improving efficiency. Packed with features such as Whatsapp Integration, SQL Dial, and Avatar custom soundboards, Primo Dialler’s software is currently used in over 70 countries.

As a global business, Primo Dialler can’t meet its clients face-to-face. Consequently, the collaboration with iDenfy helped the company overcome this challenge with its four-step ID verification service. Onboarding new customers takes 50 seconds on average, which is a step up for Primo Dialler compared to in-person authentication.

iDenfy’s AI-powered algorithm automatically recognizes the uploaded document by type and country, creating a simple user interface for Primo Dialler’s users. The ID verification provider has mastered its expertise by growing an in-house team, meaning iDenfy’s experts manually check and compare AI results to ensure complete accuracy. This helps iDenfy’s partners increase conversions and build a loyal customer base.

Primo Dialler and iDenfy believe that partnerships can deliver a more transparent and fraud-free telecommunication market, especially in today’s environment, where identity fraud is a growing concern.

Primo Dialler’s Head of Strategy, Mohammed Mashadi, commented, “We’re glad to partner with iDenfy. The new AI-based identity verification solution helped us create a frictionless user onboarding experience, a new industry standard. Our development team is also focused on adding further functionality to the platform, such as AI and automatic transcription.”

iDenfy’s CEO, Domantas Ciulde, said, “Bad actors now have more knowledge and sophisticated tools than ever before. It’s vital to remember that fraud affects both businesses and customers. Our team is proud to partner with Primo Dialler and to work towards a safer future for the telecommunications industry.”

About iDenfy  

iDenfy, a platform of identity verification services and fraud prevention tools, ensures AML, KYC, and KYB compliance for every company — from large-scale businesses to small organizations. The rapidly growing business was named the best Fintech Startup in 2020.  Recently, iDenfy was featured in G2’s Winter 2023 report as the leading identity verification software.

For more information and business inquiries, please visit www.idenfy.com.