This blog will discuss the most common differences between the Pega and ServiceNow platforms in the market. Before moving further, you can get accredited with this Pega Training certification available online to comprehend the application development’s core principles on the Pega Platform that would assist you in improving your professional career.

Let’s see how ServiceNow and Pega Platform stack against each other based on customer feedback. With 204 reviews, the Pega Platform has a rating of 4.2/5 stars. ServiceNow Platform, on the other hand, has a 4.0/5 star rating with 256 reviews. The score for each product is derived using real-time data from verified user reviews to assist you in choosing between these two alternatives and which is ideal for your company’s needs. Get this ServiceNow Training course designed by professional experts, which will help you clear the certification of Certified Implementation Specialist (CIS) for your career advancement.

ServiceNow Platform vs. Pega Platform

Reviewers evaluated the Pega Platform as the most user-friendly of the two options. On the other hand, they said the ServiceNow Platform was easier to manage and conduct business in general. Finally, reviewers agreed that the items are simple to set up and operate.

• According to reviewers, the ServiceNow Platform fits their business’s demands better than the Pega Platform.
• Reviewers believe the Pega Platform is the best option for continuous product support.
• Our reviewers liked the path of the ServiceNow Platform over the Pega Platform regarding feature releases and roadmaps.

Categories

Unique Categories

• Pega Platform is divided into Robotic Process Automation (RPA), Business Process Management, Field Service Management, Warranty Management, Workplace Innovation Platforms, and Customer Journey Analytics.
• Cloud Platform as a Service (PaaS), Survey, Customer Self-Service, Test Automation, Portals, Subscription Management, Configuration Management, and Mobile Development Platforms are all categories of ServiceNow Now Platform.

Shared Categories

Low-code development Platforms include both the ServiceNow Platform and the Pega Platform.

Comparative Ratings

The following are the responses provided by the customers on these aspects.

Meeting the Requirements

• Pega Platform: It was rated as 8.4/10 with 123 responses.
• ServiceNow Platform: It was rated as 8.5/10 with 223 responses.

Usage Simplicity 

• Pega Platform: It was rated as 8.2/10 with 124 responses.
• ServiceNow Platform: It was rated as 7.8/10 with 222 responses.

Setup Simplicity 

• Pega Platform: It was rated as 7.7/10 with 82 responses.
• ServiceNow Platform: It was rated as 7.7/10 with 69 responses.

Admin Simplicity 

• Pega Platform: It was rated as 8.0/10 with 81 responses.
• ServiceNow Platform: It was rated as 8.2/10 with 70 responses.

Quality of Support

• Pega Platform: It was rated as 8.2/10 with 115 responses.
• ServiceNow Platform: It was rated as 8.3/10 with 71 responses.

The Simplicity of Doing Business With

• Pega Platform: It was rated as 8.2/10 with 75 responses.
• ServiceNow Platform: It was rated as 8.3/10 with 71 responses.

The direction of Product (% positive)

• Pega Platform: It was rated as 8.0/10 with 122 responses.
• ServiceNow Platform: It was rated as 8.1/10 with 217 responses.

Benefits and Drawbacks of the Pega Platform

Pros of the Pega Platform

• Pega allows developers to reuse common rules and processes, replicate functionality and industry-specific frameworks, and create apps using Pega UI elements. It’s simple to set up, so developers can provide applications faster than certain other application development platforms. Pega shortens the time it takes to produce a result.
• The Pega platform has been updated to accommodate and integrate with recent technologies.
• The Pega platform is regularly supported and maintained by proprietary users, and Pega customer service continuously seeks ways to improve product assistance.

Cons of the Pega Platform

• Pega’s Strategic Apps, Cobrowse, and OpenSpan products appeal to midmarket customers, but the company isn’t advertising Pega 7 and Pega Express as standalone iBPMS platforms.
• Pega lacks sophisticated data and process modeling capabilities compared to the other solutions.
• Other industry-leading solutions provide comprehensive extraction, transformation, and loading capabilities, but Pega does not. Pega customer service does not respond to tickets promptly.

Benefits and Drawbacks of ServiceNow Platform

Pros of ServiceNow Platform

• Incident response, change management, asset management, and problem management are all aspects of incident response.
• User communication, accessibility, ease of use, and adoption are all important factors.

Cons of the ServiceNow Platform

• My home screen must update itself according to a timer.
• The process of closing a ticket is lengthy.
• It’s not easy to come up with change control jobs.

Pega vs. ServiceNow: Which Is Better?

Pega BPM has a higher TCO than ServiceNow, yet ServiceNow scored higher, 78/100, than Pega BPM, 71/100. ServiceNow users get access to more features (18) than Pega BPM users (3). In this scenario, there is an obvious winner: ServiceNow!

Which is more expensive? Pega or ServiceNow?

On a scale of 1 to 10, ServiceNow costs $30,000 per year plus the baseline ITSM package. Its rating is 4, lower than the industry average for customer service software. Pega BPM is priced at $200 per user/month, and compared to its competitors, it is ranked 4—less expensive than the typical Customer Service software.

Conclusion:

You have successfully comprehended the distinctions between Pega and ServiceNow platforms in this session. 

Author Bio: I am K. Pavan Kumar, a content writer at HKR Trainings. I Have good experience in handling technical content writing and aspire to learn new things to grow professionally. I am an expert in delivering content on market-demanding technologies like AlterYX Training, PTC Windchill Course, ArcSight Training, and Looker Training, etc.