How To Start Customer Service Channel Using Telegram.

Telegram is a fantastic chat platform with a slew of customer service features. This program is frequently overshadowed by larger chat apps such as WhatsApp and Facebook Messenger, but that shouldn’t be the case! With 200 million monthly users, Telegram is still very popular, and the service intends to reach 1 billion users by 2022. Iran, India, the United States, Brazil, Italy, Venezuela, Russia, Ukraine, Kenya, and Nigeria are all big fans of the app. 

If you have consumers in these areas, providing Telegram customer service is a wonderful way to go above and above for them and engage with them on a platform they already trust. Use Invite Member to build your subscription bot and automate your membership business

Why Do Some Telegram Users Prefer It?

Let’s look at why Telegram is getting popular before we look at why it’s a viable alternative for customer support. Why do some people prefer Telegram to other types of digital messaging apps?

  • Something unique: Facebook owns both WhatsApp and Facebook Messenger. Customers who wish to separate themselves from Facebook or are concerned about the company’s data exposures in recent years may have an issue with this.
  • Cloud-based — Because all discussions are saved in the cloud, you don’t need to backup your chat to maintain your data if you switch devices.
  • Users can transfer films up to 1.5GB in size, which is very flexible. Telegram has become incredibly popular among users who want to exchange videos with their friends as a result of this. Users can even see the video while it’s still downloading. This is a feature that none of the other messaging apps offer, and it’s one of the reasons Telegram is so popular. In fact, HINDI MOVIES has 3.2 million users and is the most subscribed Telegram.
  • Messages in draft format — Users can keep messages as drafts and access them from any device. If you start a message but don’t send it, this happens automatically.
  • Usernames take precedence over numerals – Not everyone is comfortable revealing their phone number, especially with strangers or corporations they don’t trust with their personal information. Users can chat using Telegram by providing their usernames, and the other party will not know your phone number.
  • Unsend or edit messages after they’ve been sent – Unlike WhatsApp, Telegram does not have a time limit for unsending messages. If you unsend a message, neither the sender nor the recipient will be notified.
  • Telegram also provides a number of entertaining features, including stickers, music players, pinned messages, video messages, and more.

Why Should You Use Telegram to Provide Customer Service?

It’s Being Used By Customers:

Telegram has earned a reputation as the chat service of choice for those who value their privacy. Telegram is extremely secure, despite being cloud-based, and has never been hacked or the subject of a data breach scandal. This is a point of pride to write for business. It is considered a superior app for very private individuals because users can keep their phone number private and no messaging data is stored on the device.

Customers who are concerned about their privacy are often tech-savvy and fall into the same category as those who prefer to communicate through digital channels. If you only provide WhatsApp and Facebook Messenger (from the same firm), and the user doesn’t like these platforms, they’ll be forced to call your company instead. If calling isn’t their preferred method of communication, this could indicate that they are less satisfied or have a negative experience.

Channels:

You may make channels on Telegram. You can use channels to send out general communications to your whole customer base or to specific subsets of customers. This is useful for proactive customer service, such as informing customers of major business updates or changes.It’s also a great way to make money.

IIt’s simple to incorporate.

Telegram is simple to integrate with your business software and will help you give excellent customer support.

You may also integrate your chatbots with Telegram to give customer service 24 hours a day, 7 days a week, outside of business hours. Telegram bots can also be used for other purposes, such as:

  • Providing consumers with the ability to make reservations at your business.
  • Users should be able to buy things or place orders.

Groups.

You may establish and manage communities with up to 200,000 members using Telegram’s groups function. In a commercial setting, there are a variety of applications for groups, such as:

  • Interest in upcoming events is being cultivated.
  • Subscription setup.
  • Contests are held.
  • Marketing.

Because Telegram is so powerful and versatile, the possibilities are nearly endless. This is why it’s so beneficial to businesses, particularly in today’s fast-paced digital environment, when customers have a wide range of preferences.